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Lead the coordination and facilitation of New Hire Orientation, ensuring a seamless, engaging, and compliant onboarding experience for new hires. Provide proactive, high-touch support to employees throughout onboarding and beyond, managing inquiries and cases with professionalism, empathy, and accountability. Act as a Tier 2 escalation point for complex employee questions and issues, using sound judgment and HR expertise to identify solutions and drive resolution. Build strong partnerships across the business and with key stakeholders, including Legal, Immigration, Information Technology, Talent Acquisition, and Payroll, to support employee needs and business priorities. Maintain accurate employee records and case documentation, ensuring data integrity, consistency, and compliance across Workday and other HR systems. 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